We continually work toward meeting and exceeding our customer expectations and our actions often speak for themselves. Take a look at what our customers have to say and review the letters of recommendation we've received from the businesses we work with frequently.
At Tru-Line customer feedback is key. Our customers speak for themselves- see what they are saying about both of our locations!
We’ve trusted Byron Tate for more than 10 years for frame and wheel service on all of our cars (we own eight). This service was performed on our 2001 Mercedes E320. In addition to perfect tire and wheel service, Byron also serviced the front bushings and brakes and performed a 4-way specialized alignment. Byron is a man of high integrity and expertise. I’ve been turning my own wrenches for more than 40 years and Byron is one of the few mechanics I know who will care for my cars as though they were his.
Very fine shop- will recommend to all my very fussy friends!
Every once in a while you run into a shop that really takes pride in what they do. The Tru-Line guys impressed me as highly knowledgeable technicians who understand the meaning of customer service. They asked all the right technical questions installed the tires and performed alignment of my 2000 BMW 540i Sport flawlessly. Highly recommended.
Tru-Line Bellevue WA was outstanding. Their commitment to excellence and professionalism is not very common these days and I’m glad to have had the opportunity to use them.
Wow! What an amazing place. I can't recall the last time I had a more professional, helpful and knowledgeable service buying anything. Tru-Line is the Nordstrom of auto repair, without the high prices. I swapped out the summer run flats on my brand new 2008 BMW 535xi for some all season tires and asked Byron to do an alignment. The before and after computerized report was a shock (amazing how misaligned this car came out of the factory). Byron dialed it in based on my driving habits and weight. It was like working with a Nascar crew chief. When I picked up my car later in the day there was even a gift on the seat. This place rocks. I will never take my car anywhere else and I plan to spread the word every chance I get.
Very professional. Highly recommended by the Porsche community in the Seattle area.
It’s not often that the owner of a business (and the person with the most expertise) performs services such as this for tires. This is the second time I have used Tru-Line Bellevue for tire and alignment work and I am a loyal customer! Byron is first rate! He has more expertise that I’ve ever encountered before in tires and alignments. He is committed to customer satisfaction and high quality work. It is obvious that he cares. I will trust my expensive automobiles to him without question because I know he will care for them as if they were his own. I would recommend him without reservations.
I drive 70 miles past dozens of other shops because the level of service at Tru-Line is so rare and definitely worth it.
Byron did a perfect job on my VERY hard to set up correctly car (500hp vw awd HPA bug). I am very sensitive to setup and his years of experience shine through. Also he uses an Italian tire machine that holds the wheel by the center hub so no marks on the rim ever. I send all people to him because he is truly an artist- not just an enthusiast. On-time every time and a small personal touch that seems to have been lost in today’s world of business. Thank you Byron for a truly inspirational experience in motoring.
I wish all of my car repair experiences were this painless and pleasurable! Byron installed new tires on my 2004 Lexus RX330 and also performed a four-wheel alignment. The car now drives like it just came off the showroom floor! The entire process was very professional. Tire Rack delivered the tires in two days and I was able to make an appointment immediately. Byron explained what was done and recommended inspections to obtain the maximum number of miles from the tires. I will definitely return for other work and recommend his shop to my friends and relatives. In my book, Tru-Line of Bellevue is the “Lexus” of independent shops.
Tru Line Frame Wheel is a family owned operated business. They take pride in their work. Their reputation for exacting chassis repair alignment is why repair shops throughout Seattle recommend them to their customers. We always feel confident that the work they have done for us has been done correctly the first time. They give excellent customer service; politely explaining what the problems and solutions costs are. This is the first time we’ve used their tire mounting service. We found their evaluation to be more thorough than any national chain we have used in the past!
They were so professional. I really felt they did an excellent job and cared about doing and excellent job.
Doug is very professional knowledgeable and friendly and his technicians are top notch. Tru-Line’s quality of service is 2nd to none. From Ferraris to Fords they treat you and your vehicle the same great care which is indeed a rarity these days. Doug and his technicians know that attention to the smallest details is a lot of times what matters the most to consumers such as myself. If you are reading this review you are like me and like to do your research before making a consumer-based decision. If pricing and service wasn't enough motivation for using Tire Rack, getting your tires installed at Tru-Line should be all the more reason to do so. P.S. They even detailed my tires!
Pete was extremely knowledgeable and took the time (staying well after closing time) to explain everything he had done and why it was important. It’s clear he’s very passionate about his work as well; I felt he was genuinely excited about installing the new wheels & tires. I will recommend my friends and family skip the big discount chains and instead use Tire Rack + Tru Line.
Top-notch customer service!!
The people at Tru-Line are true professionals and experts in their field. Willie took my Passat wheels and tires. He called me back in less than a hour telling me my tires were ready. They use a Hunter GSP9700 Road Force machine which balanced my wheels and tires perfectly. Much better than Bear machines. I've used Tru-Line in the past and will continue to use their services into the future.
This is my third dealing with Tru-Line and I can safely state I would not take my cars to any other installer in the Seattle area. Thanks Willie!
Excellent first-time experience with this shop. Ordered wheel/tire package for current snow storm. FedEx didn't deliver package due to the weather and road conditions so Doug picked the wheels up himself at the FedEx facility. Way beyond what I would expect from any shop especially given the driving conditions. We will certainly use them again in the future. Everyone was pleasant and the waiting area was very clean and comfortable. The cost was as stated on the Tire Rack website. Highest recommendation!
Excellent service. I will definitely come back and recommend this place to my friends.
Great service at Tru-Line. Doug took the time to explain all the charges and what the read-out meant. I’ve used other tire installers in the past who just throw your keys back at you when they are done. Tru-Line is very professional and you know they appreciate their customers. He had to take a little extra effort with the condition of my wheels and was extremely gracious about it. The Tru-Line / Tire Rack combo is the only way I will buy tires from now on. I was very impressed.